About Us

Headquartered in Medina, Ohio, thomastech, LLC, a Data Center Lifecycle solutions provider, offers Enterprise Data Center Hardware Solutions and helpdesk and onsite support, as well as ITAD services for financial, insurance, government, telecommunication, and other organizations with critical internal Data Center infrastructures.

thomastech is currently supporting end-user clients in 68 countries with 7x24x365 onsite services provided by the best Subject Matter Experts available for support and/or hardware deployments, successfully meeting Service Level Agreements.

Representing a global force in the support of HPE, HPE 3PAR, and HPE/Hitachi Storage arrays and related peripherals, thomastech’s in-house team of experts are trained in multiple OEM products; these include in 3Par, Cisco, Dell, EMC, Hitachi, HP, IBM, Nimble, Oracle and other manufacturers.

Company Overview

We Take Care of Your Data Center Hardware and Support Requirements

At thomastech, our 7x24x365 support team consists of a dedicated staff of in-house experts and engineers who continue to work tirelessly to provide unparalleled hardware, Data Center IT equipment and support services for our Enterprise Data Center clients and customers worldwide.

Combined with our inventory and lab services, our extensive global footprint empowers us to meet the needs of our clients' staging, hardware procurement, maintenance service, and ITAD requirements.

We are readily available to meet and explore opportunities with you to create a viable solution that is the best return on your investment.

204

Populated Storage Frames

49k

Parts Shipped in 2019

I recently completed a project of redesigning my entire server room infrastructure to leverage virtual computing power and has the please of working with Thomastech to get my storage and physicals where the needed to be. They were very responsive and worked diligently to get me what I needed. Working with Thomastech allowed me to enjoy significant savings without sacrificing quality and all of the equipment that i purchased from them was able to be fully warrantied and supported by the manufacturer. Thomastech will be my first choice for future storage and server needs.

Jeff Parker
Director of IT at Carriage Services

Our Facility

Core Competencies

ITAD

IT Disposition services for buyback or resell. Global service team provides asset tracking, reporting and project management services for destruction or resell.

HARDWARE SALES

One of the largest inventories available in the open market for your Networking, Server or Storage products. Staging, whole systems and individual parts are available for shipment across the globe.

MAINTENANCE SERVICES

7x24x365 helpdesk and onsite maintenance contracts supported thru Subject Matter Experts that are the best in the industry with an average of 15 years of experience for various OEM’s supported.

FIELD SERVICES

If you need additional personnel for project services or smart hand Field Engineers we have resources available in 68 countries that are available for one time or long term engagements

Our Mission

Experience & Support

To create a better experience for end-user and ressellers with full life cycle IT solutions for Data Center environments. We do this by providing support with our Subject Matter Experts to help you solve problems across your enterprise with unparalleled technical support.

Our Vision

Do Whatever It Takes

To support clients by whatever it takes to ensure a successful outcome. We will reinvest in our business to expand our capabilities for client requirements and internal associate's personnel growth.

Process At thomastech

thomastech is a global force in the support of HPE, HPE 3PAR, and HPE / Hitachi Storage arrays and related peripherals. 100% of our service is provided by our internal team of experts. This provides you the security of knowing your enterprise hardware is receiving the best support possible at the fastest possible turnaround time.

thomastech is the largest buyer of excess and retired HPE 3PAR Storage, and is among the largest purchasers of Hitachi Storage in the world. Because of the high volume of hardware we receive, maintaining a streamlined process is vital to our business.

Once received and audited, each individual item is tested for functionality. It then gets catalogued and inventoried in our own 36,000 sq ft Distribution Center.

We strive for >99% inventory accuracy with all parts available for same day, rapid deployment. Our real-time inventory is prompted on industry-leading broker sites to maximize marketability.

Your time is important to us, and we do all we can to get your products to you as quickly as possible. Most sales orders and all service orders are processed and shipped the same day.

For all the quality and expertise we put into all of our Enterprise hardware, if a product is damaged in shipping it was all in vain. To mitigate this risk, thomastech uses custom packaging for every shipment that leaves our dock. Be it single drives, 30 drivers, a FICON board, or a five frame array, our packaging and commitment to detail ensure the product arrives safely to its destination.

Leadership Team

Trent Thomas
President

Shane Kerr
Chief Operations Officer

Arup Ararthi
Service Delivery Manager

EXPERT SERVICE FOR EXPERTS. LET'S TALK!