Enterprise Center, 620 E Smith Rd D, Medina, OH 44256
(330) 225-3117
info@thomastechllc.com

Third Party Support

Keep Data Moving

Service Key Features

  • Same-day response on all quotes
  • An easy online ticketing system
  • One call for all your data center needs
  • Direct support access to engineers
  • No quarterly price increases
  • Multi-year maintenance discounts
  • No end of life restrictions
  • A plan for every budget
Save 30-70% With thomastech's Third Party Support
Servicing a Server While Holding a Laptop

Enterprise Service Suite

  • Support options based on how critical a systems is and the complexity of your environment.
  • An easy online ticketing system
  • A central point of accountability for all your service related needs.
  • Broad, deep cross-domain experience that goes beyond a single piece of hardware.
  • Predictive, automated tools and innovative technology
  • Consistent experience regardless of where you’re located or what language you speak.

System We Support

Service Level Agreements

Customizable to fit your needs

24x7x4

  • 24 hours a day, 7 days a week, 365 days a year
  • Phone based Initial diagnosis
  • Field Engineer dispatched to site (if required) within 4 hours of Initial diagnosis.

9x5x4

  • 8 AM – 5PM, Monday-Friday
  • Initial diagnosis by phone
  • Field Engineer dispatched to site (if required) within 4 hours of Initial diagnosis

Next Business Day

  • 9 AM – 5PM, Monday-Friday
  • Initial diagnosis by phone
  • Field Engineer dispatched to site (if required) the next business day after Initial diagnosis

Backline

  • 24 hours a day, 7 days a week, 365 days a year
  • Phone Support

It's easy save 30-70% off OEM support with thomastech. To start, contact us today!​