Third Party Support

Service Key Features

Data Center Support

  • Same-day response on all quotes
  • An easy online ticketing system
  • One call for all your data center needs
  • Direct support access to engineers
  • No quarterly price increases
  • Multi-year maintenance discounts
  • No end of life restrictions
  • A plan for every budget
Save 30-70% With thomastech's Third Party Support
Servicing a Server While Holding a Laptop

Enterprise Service Suite

  • Support options based on how critical a systems is and the complexity of your environment.
  • An easy online ticketing system
  • A central point of accountability for all your service related needs.
  • Broad, deep cross-domain experience that goes beyond a single piece of hardware.
  • Predictive, automated tools and innovative technology
  • Consistent experience regardless of where you’re located or what language you speak.

Systems We Support

Service Level Agreements

Customizable to fit your needs

24x7x4

  • 24 hours a day, 7 days a week, 365 days a year
  • Phone based Initial diagnosis
  • Field Engineer dispatched to site (if required) within 4 hours of Initial diagnosis.

9x5x4

  • 8 AM – 5PM, Monday-Friday
  • Initial diagnosis by phone
  • Field Engineer dispatched to site (if required) within 4 hours of Initial diagnosis

Next Business Day

  • 9 AM – 5PM, Monday-Friday
  • Initial diagnosis by phone
  • Field Engineer dispatched to site (if required) the next business day after Initial diagnosis

Backline

  • 24 hours a day, 7 days a week, 365 days a year
  • Phone Support

It's easy save 30-70% off OEM support with thomastech. To start, contact us today!​

Each success story starts with one action.

Take action! Complete the form to register for a free consultation to review your system’s needs. We will work with you to reach your IT goals. Don’t worry, we respect your privacy and won’t spam you.  

  • (330) 225-3117
  • Enterprise Center, 620 E Smith Rd D, Medina, OH 44256

Privacy Policy:

Effective Date: 1 May 2019

To download and/or print this Privacy Policy, email info@thomastechllc.com (with “Privacy Policy” in the subject line) or use the browser to print and/or download.

General:

thomastech takes your privacy seriously. This privacy policy describes how thomastech, llc. 620 E. Smith Rd, Enterprise Center Suite D, Medina, Oh 44256 collects, uses, and shares information about you. We will not sell your information to a third party. We use your information to better serve you, communicate with you, and improve our products and services.

What information do we store about you?

We gather information about you through interactions with company personnel and online channels. A few of the online channels we gather information through include third party organizations like Google, Facebook, Instagram, LinkedIn, and YouTube. We store user input data sent through forms on thomastechllc.com, along with meta information about the submissions, including the time stamp, the origin IP address, the user agent (browser), location, various demographics, and any other information you filled out in the forms like name, address, etc. Additional information like (but not limited to) social security numbers and any additional information necessary to complete a transaction and maintain the services requested by the customer. Also, third party services may collect information about website visitors. We currently use Google Analytics, Google advertising cookies, and Google Ads.

Why do we collect personal data?
  • To process your orders and inform you of the status of your orders. Please note that there are other sites and e-commerce websites that sell thomastech’s products and are not controlled by thomastech. We recommend that you read their policies, including their privacy policies, before making any purchases.
  • To create and maintain your accounts with us both online and offline.
  • To provide you with customer services including responses to your inquiries, feedback, and complaints. thomastech’s customer services may be provided through different forms of communications including, but not limited to, email, letter, telephone, and online chat features.
  • To engage with you the consumer better about our products and services. This may include the use or publication of consumer-generated content.
How the data is used:
  • To enable you to access and use thomastech’s support and products
  • To operate, protect, improve, and optimize thomastech’s website, services, and products.
  • To process and complete orders and transactions.
  • To personalize or otherwise customize your experience including, but not limited to, ranking search results or showing ads based on your search, ordering history, and preferences.
  • To enable you access and use payment services when applicable.
  • To send you service and/or support messages, including security alerts, product notifications, and account notifications.
  • If you provide thomastech with your contacts’ information we may use and store this information: (1) to facilitate your referral invitations, (2) send your requests for references, (3) for fraud detection and prevention, and (4) for any purpose you authorize at the time of collection.
How we may share your information:
  • We may share user content and your informations (including but not limited to, information from cookies,log files, devices identifiers, location data, and usage data) with businesses that are legally part of the same group of companies thomastech is part of, or that become part of the same group (affiliates). This information may be used by affiliates of thomastech’s to help provide, understand, and improve the services and products along with the affiliates’ own services and products (including by providing you with better and more relevant experiences).
  • We may also share your information including information from tools like cookies, log files, device identifies, and location data, with third-party organizations that help provide the services and products provided by thomastech and partner with thomastech, llc.
  • We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with other information in a way that is no longer associated with you and share that aggregated information.
Cookies
What are cookies and how do we use them?

You probably enjoy eating cookies! Here we use a different sort of cookies. These cookies are small files that are stored on a website visitor’s computer. We use this data to improve our site, the user experience, and to improve our communications with you the visitor. Again, as with your other information, we value your privacy and will not sell your data.  

Performance and functionality cookies:

The cookies used on this site help us gather information to personalize and enhance your online experience and help us better serve you. We also use these cookies placed by Google’s services to collect information (such as popular pages, conversion rates, viewing patterns, viewing location, click-throughs and other information) about our visitors so that we can enhance and personalize our website and service, conduct market research, and to better provide personalized information to you about our products and services.

We use Google analytics to gather information about website visitors. If you wish, you can opt out of Google’s use of cookies by visiting Google’s advertising opt-out page by visiting the following link. http://www.google.com/privacy/ads/

Alternatively you can opt-out of cookies by visiting the Network Advertising Initiative opt out page: http://www.networkadvertising.org/managing/opt_out.asp

What's Next? Request a Free Consultation Now:

We won’t spam you and we respect your privacy! Privacy policy

What are cookies and how do we use them?
You probably enjoy eating cookies! Here we use a different sort of cookies. These cookies are small files that are stored on a website visitor’s computer. We use this data to improve our site, the user experience, and to improve our communications with you the visitor. Again, as with your other information, we value your privacy and will not sell your data.  
Performance and functionality cookies:
The cookies used on this site help us gather information to personalize and enhance your online experience and help us better serve you. We also use these cookies placed by Google’s services to collect information (such as popular pages, conversion rates, viewing patterns, viewing location, click-throughs and other information) about our visitors so that we can enhance and personalize our website and service, conduct market research, and to better provide personalized information to you about our products and services.
We use Google analytics to gather information about website visitors. If you wish, you can opt out of Google’s use of cookies by visiting Google’s advertising opt-out page by visiting the following link. http://www.google.com/privacy/ads/
Alternatively you can opt-out of cookies by visiting the Network Advertising Initiative opt out page: http://www.networkadvertising.org/managing/opt_out.asp

This site uses cookies to provide you with a great user experience. By using thomastechllc.com, you accept our use of cookies.