Picking your third-party maintenance provider

At some point, any computer system will fail, often because of ineffective maintenance or malfunction. So, to minimize the impact of downtime, administrators must implement comprehensive support that ensures solutions are promptly available, proactive, and effective in…

Third-party maintenance is better for business

Survival in a competitive business environment demands that you utilize all available resources as efficiently as possible. Wasting or misapplying assets can result in a setback from which recovery may be difficult or impossible. As entrepreneurs and…

Why third-party maintenance and not OEM?

Maintaining your systems to prevent interruption or malfunction is an essential part of your IT budget. In fact, sources estimate that between 55% and 70% of most organization IT budgets are explicitly directed toward maintenance and upkeep.…

How to Decide Which SLA is Right For You

What is an SLA? SLAs (Service Level Agreements) are the governing force in the relationship between the consumer and an enterprise support provider. SLAs clearly define what is expected by both parties with measurable objectives. An example…