Our maintenance plans boost productivity, reduce downtime, and increase the life-span of your equipment,—all while helping your bottom line. You could save up to 80 percent by switching from manufacturer server maintenance plans.
Since 2007, we have tailored network maintenance plans to the specific needs of our clients and our team of experts guarantees that you find the solutions you need quickly.
Server Maintenance Solutions We Offer
What’s the Deal with the “4” in the 7x24x4 SLA?
Our “4” means a guaranteed reply of 4 hours while we usually open a ticket in minutes. At thomastech, we can customize the “4” and it can also mean:
If you don’t have parts stored locally or on-site, it doesn’t matter how fast an engineer can get to your site— they won’t be able to fix the issue. We partner with our customers to develop a strategy that incorporates all aspects of an SLA including stocking parts.
Same-Day 4-Hour Response
Help Desk 24/7
Guaranteed 4 Hour Response
Service Ticket Opened Within Minutes
Remote and On-Site Diagnosis
Parts Replacement Schedule After Diagnosis
Local or On-Site Stocking of Commonly Failed Parts
On-Site Support Same Day
Same-Day 4-Hour Response 8AM - 8PM
Help Desk Monday - Friday, 8AM - 8PM
Guaranteed 4 Hour Response
Service Ticket Opened Within Minutes
Remote and On-Site Diagnosis
Parts Replacement Schedule After Diagnosis
Local or On-Site Stocking of Commonly Failed Parts
On-Site Support Same Day
Next Business Day 8AM - 5PM
Help Desk Monday - Friday, 8AM - 5PM
Guaranteed Business Hours Response
Service Ticket Opened Within Minutes
Remote and On-Site Diagnosis
Parts Replacement Schedule After Diagnosis
On-Site Support Next Business Day
Parts Delivery Next Business Day
Next Business Day Parts & Sparing Packages
Local or On-Site Stocking of Commonly Failed Parts
Local or On-Site Enhanced Parts Stocking
Parts Delivery Next Business Day
That way you will know exactly what to expect and you will be able to provide input on additional parts that you maywant stocked. We also offer a dedicated warehouse of inventory which means we do not exchange inventories of parts between clients or other contracts.
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