The facts behind new vs. old enterprise IT models that OEMs don’t want you to know

Is the newest model the best choice? The answer would be yes, right? Unfortunately, the answer is not that simple. There are many factors that influence the answer.

OEMs are constantly releasing new models. With each new model, the OEM proclaims it as an upgrade that it solves many IT problems. Not only are IT managers flooded with this information in OEM ads, they experience additional pressure while attending IT conferences and shows from both the OEM and other attendees. All this pressure pushes for a spontaneous purchasing decision versus a planned transition. When an impromptu purchasing decision is made, many IT managers overlook their multi-year plans and stabilization exercises. Is the offer provided by the OEM along with the outside pressure to buy worth discarding all the careful planning that has been put into place?

With every new piece of equipment released, OEMs advertise upgrades made over the previous model. Yet these changes between models are often minor and have little real-world impact. Most of us have had a similar experience even when purchasing consumer IT products. A feature is promoted as an upgrade, but later it is discovered the change/upgrade did not help in the way expected. In some instances, the changes made between models actually decrease the usability of the product thus increasing user frustration. In order for a model change to be accurately called an upgrade, its features must have a measurable benefit to the organization and IT department rather than some extra “chrome”. They should make a noticeable and valuable contribution to mission critical operations within the system’s environment. If the benefit is not significant enough, the older model currently in use may be the better option.

A general consideration for IT departments is if the inter-model feature change is significant enough to merit the additional work and increased capital expenditures. On release, often a new model has undergone only a few slight alterations since the previous model, sometimes just two or three. If these changed features are not vital for mission-critical operations, it may be wise to wait for one or two models to be released before upgrading. This waiting allows departments to jump over intermediate models and pay the price for one system replacement while accumulating multiple features instead of just two or three. This waiting allows for budget maximization while reducing downtime associated with system migration.

As with many other forms of tech, enterprise system models are not without their defects when first released. Often IT products display a bathtub shaped curve demonstrating the failure rates of systems and hardware. When a model is first launched it experiences soaring failure rates. After a while, the failure rate drops and the issues and bugs are worked out as the innovators and early adopters experience the problems. Often it is better to be a member of the early majority, or even in the late majority, on the product adoption bell curve as many of the problems will be fixed and the systems will be more reliable. Waiting too long, on the other hand, places users in the last 16% along with significant chances of system failure rates spiking due to the age of the systems.

Some IT products do not demonstrate the traditional failure rate curve; instead they demonstrate more of a flat or a steady increase in the failure rate. This unusual behaviour results from the root cause being impractical for the OEM to resolve or additional problems becoming apparent over time. For IT departments without unlimited funding, it is safer to remain in the early or late majority when purchasing and adopting the new model of enterprise hardware. New models are especially risky to innovators and early adopters as they have no previous history to determine whether the systems have a high failure rate and are thus unreliable. On the other hand, those following early adopters will know from their experience whether the model is a wise and safe investment.  

When implementing a system swaps for new models, IT departments must determine their system swap procedure to avoid additional costs. There are usually two options when swapping a drive. The first is to maintain a redundant system for transitioning data and users to during the swap, while the second is to shut down the system and cut access to the data. Both methods for swapping systems generate additional costs either from purchasing and managing another system or costs resulting from downtime.

Choosing option two and shutting the system down results in down time. As many know within the IT field, downtime is costly. Probably the highest cost from downtime associated with a system swap is lost revenue. Following lost revenue, other costs are incurred, including those resulting from reduced productivity, lost opportunities, and decreased customer confidence. To avoid or reduce these costs, a solution must be designed around compatibility with existing infrastructure and employees’ usability to allow for a seamless transition. The lower the frequency of system swaps in an IT infrastructure the lower overall associated costs and downtime.

When considering upgrading to a new system, IT managers should consider the additional man-hours incurred as a result of the transition. Not only is work required to move the entire system that is being swapped, but work is also required to reconnect and troubleshoot potential compatibility issues. Once the system is in place, IT staff and company personnel must be retrained. Not only is this time-intensive for production and office staff, but it also requires a significant time investment from those providing the training. A major cost to organizations and their related IT departments is man-hours. As a result, efficient man-hour use is a major consideration for many IT managers so they can maintain their given IT budgets. Increasing the intervals between system swaps decreases the overall man-hour costs.

Many managers at this point are thinking about their legacy hardware and their related support and maintenance needs. The OEM places additional pressure to upgrade systems so they can sell more and increase their profit margins. They do not consider what is best for IT managers and their budgets as their goal is to increase sales. As a result, support costs skyrocket when it is time to renegotiate the SLAs. Once a system is sunsetted by the OEM, no support is provided by the OEM regardless of the price, leaving departments without support for functioning systems. Thomastech provides a solution.

With Thomastech’s support, many managers receive up to a 70% savings compared to the OEM’s SLAs. Thomastech focuses on streamlining and simplifying the support and maintenance process. Thomastech accomplishes this by providing direct access to level three engineers, extensive internal hardware inventory, support for all your OEMs in one place and a streamlined ticketing and triage process. All of these features ensure a faster resolution, lower costs, and reduced downtime. 

 

Share on facebook
Share on twitter
Share on linkedin

Leave a Replay

thomastech

Boosts system confidence and reliability through enterprise hardware and maintenance.

Recent Posts

Follow Us

Sign up for our Newsletter

Each success story starts with one action.

Take action! Complete the form to register for a free consultation to review your system’s needs. We will work with you to reach your IT goals. Don’t worry, we respect your privacy and won’t spam you.  

  • (330) 225-3117
  • Enterprise Center, 620 E Smith Rd D, Medina, OH 44256

Privacy Policy:

Effective Date: 1 May 2019

To download and/or print this Privacy Policy, email info@thomastechllc.com (with “Privacy Policy” in the subject line) or use the browser to print and/or download.

General:

thomastech takes your privacy seriously. This privacy policy describes how thomastech, llc. 620 E. Smith Rd, Enterprise Center Suite D, Medina, Oh 44256 collects, uses, and shares information about you. We will not sell your information to a third party. We use your information to better serve you, communicate with you, and improve our products and services.

What information do we store about you?

We gather information about you through interactions with company personnel and online channels. A few of the online channels we gather information through include third party organizations like Google, Facebook, Instagram, LinkedIn, and YouTube. We store user input data sent through forms on thomastechllc.com, along with meta information about the submissions, including the time stamp, the origin IP address, the user agent (browser), location, various demographics, and any other information you filled out in the forms like name, address, etc. Additional information like (but not limited to) social security numbers and any additional information necessary to complete a transaction and maintain the services requested by the customer. Also, third party services may collect information about website visitors. We currently use Google Analytics, Google advertising cookies, and Google Ads.

Why do we collect personal data?
  • To process your orders and inform you of the status of your orders. Please note that there are other sites and e-commerce websites that sell thomastech’s products and are not controlled by thomastech. We recommend that you read their policies, including their privacy policies, before making any purchases.
  • To create and maintain your accounts with us both online and offline.
  • To provide you with customer services including responses to your inquiries, feedback, and complaints. thomastech’s customer services may be provided through different forms of communications including, but not limited to, email, letter, telephone, and online chat features.
  • To engage with you the consumer better about our products and services. This may include the use or publication of consumer-generated content.
How the data is used:
  • To enable you to access and use thomastech’s support and products
  • To operate, protect, improve, and optimize thomastech’s website, services, and products.
  • To process and complete orders and transactions.
  • To personalize or otherwise customize your experience including, but not limited to, ranking search results or showing ads based on your search, ordering history, and preferences.
  • To enable you access and use payment services when applicable.
  • To send you service and/or support messages, including security alerts, product notifications, and account notifications.
  • If you provide thomastech with your contacts’ information we may use and store this information: (1) to facilitate your referral invitations, (2) send your requests for references, (3) for fraud detection and prevention, and (4) for any purpose you authorize at the time of collection.
How we may share your information:
  • We may share user content and your informations (including but not limited to, information from cookies,log files, devices identifiers, location data, and usage data) with businesses that are legally part of the same group of companies thomastech is part of, or that become part of the same group (affiliates). This information may be used by affiliates of thomastech’s to help provide, understand, and improve the services and products along with the affiliates’ own services and products (including by providing you with better and more relevant experiences).
  • We may also share your information including information from tools like cookies, log files, device identifies, and location data, with third-party organizations that help provide the services and products provided by thomastech and partner with thomastech, llc.
  • We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with other information in a way that is no longer associated with you and share that aggregated information.
Cookies
What are cookies and how do we use them?

You probably enjoy eating cookies! Here we use a different sort of cookies. These cookies are small files that are stored on a website visitor’s computer. We use this data to improve our site, the user experience, and to improve our communications with you the visitor. Again, as with your other information, we value your privacy and will not sell your data.  

Performance and functionality cookies:

The cookies used on this site help us gather information to personalize and enhance your online experience and help us better serve you. We also use these cookies placed by Google’s services to collect information (such as popular pages, conversion rates, viewing patterns, viewing location, click-throughs and other information) about our visitors so that we can enhance and personalize our website and service, conduct market research, and to better provide personalized information to you about our products and services.

We use Google analytics to gather information about website visitors. If you wish, you can opt out of Google’s use of cookies by visiting Google’s advertising opt-out page by visiting the following link. http://www.google.com/privacy/ads/

Alternatively you can opt-out of cookies by visiting the Network Advertising Initiative opt out page: http://www.networkadvertising.org/managing/opt_out.asp

What's Next? Request a Free Consultation Now:

We won’t spam you and we respect your privacy! Privacy policy

What are cookies and how do we use them?
You probably enjoy eating cookies! Here we use a different sort of cookies. These cookies are small files that are stored on a website visitor’s computer. We use this data to improve our site, the user experience, and to improve our communications with you the visitor. Again, as with your other information, we value your privacy and will not sell your data.  
Performance and functionality cookies:
The cookies used on this site help us gather information to personalize and enhance your online experience and help us better serve you. We also use these cookies placed by Google’s services to collect information (such as popular pages, conversion rates, viewing patterns, viewing location, click-throughs and other information) about our visitors so that we can enhance and personalize our website and service, conduct market research, and to better provide personalized information to you about our products and services.
We use Google analytics to gather information about website visitors. If you wish, you can opt out of Google’s use of cookies by visiting Google’s advertising opt-out page by visiting the following link. http://www.google.com/privacy/ads/
Alternatively you can opt-out of cookies by visiting the Network Advertising Initiative opt out page: http://www.networkadvertising.org/managing/opt_out.asp

This site uses cookies to provide you with a great user experience. By using thomastechllc.com, you accept our use of cookies.