Thank you for choosing thomastech as your trusted support provider and partner. We look forward to serving your maintenance needs and demonstrating why so many companies are excited to work with our talented team of engineers and support staff. At thomastech, uptime and client satisfaction are our top priorities, and we know that the people you work with can make all the difference!
If you have any questions about your contract, feel free to email
Please have the following available when opening a service ticket
Send an email to firstname.lastname@example.org(for issues during normal business hours and non-critical issues
Login to the thomastech online portal (see below) and open a ticket (for all issues during normal business hours and non-critical issues)
thomastech provides customers with online access to system and contract information 24×7 through our online web portal. There you can view full inventory lists, support dates, SLAs and more as well as open support tickets and view call history. To log on, click HERE or go to www.thomastechllc.com and click on the Customer Access button to enter your user name and password. To request access and login credentials, please contact email@example.com
We know your environment is always changing, so if you need to modify the equipment details on your contract, add and/or remove assets, update onsite and/or account contact information, or would like to make us aware of relocations or planned decommissions, please send and email to firstname.lastname@example.org. You can also make a request through the online portal, if applicable. Please include company name, contract number, and serial number,along with your requested changes or inquiries.
You can also forward general feedback or suggestions to this address. We want to know when you are happy and how we can improve our service!
If at anytime you need to escalate a service ticket, please initiate your case with the service desk so they can raise the issue internally for a direct and immediate resolution.
For any parts or unused spares that need to be returned to thomastech, please ship them to the following and include the provided RMA#:
Feel free to reach out to our team at any time, we are happy to assist you in any way we can. To learn more about how thomastech can provide you with premier systems support along with significant cost savings, or to discuss additional opportunities for us to serve you, please use the contact form below.
thomastech620 East Smith Rd.
Attn: Support Return RMA#
At thomastech, our passion is providing seamless IT performance. We take the stress of Enterprise hardware continuity off of your team to let you focus on what you do best.