Why is third-party maintenance better for business

Why is third-party maintenance better for business? Survival in a competitive business environment demands that you utilize all available resources as efficiently as possible. Wasting or misapplying assets can result in a setback from which recovery may be difficult or impossible.

As entrepreneurs and businesses engaged in the early stages of business development or wishing to grow to the next level, you cannot afford to waste money on in-house IT functions that you can outsource more efficiently and effectively.

Third-party IT Maintenance is an essential external resource that can provide you with professional, round-the-clock, real-time IT support while protecting you from the risks of sudden computer crashes, natural disaster interruptions, and, very importantly, harmful intrusion from cyberattacks, viruses, and malware.

Outsourcing your hardware server, storage, and maintenance support to a proven third party maintenance provider will reduce your IT expenditure, eliminate potential disruption, and provide you with the peace of mind that allows you to focus your energy and capital on improving products and services while strengthening your customer relations.

How Third-Party Maintenance (TPM) Creates Value for Businesses

As a business owner or manager, you have two options for handling your information needs.

  1. Depending on the scale of your enterprise, you can employ in-house specialists to design, purchase, and maintain your entire information and communications systems. Even for a start-up, you can easily spend hundreds of thousands of dollars per year in compensation and benefits, in addition to cost of expensive hardware and software.
  2. Pay only for what you need at any stage of your company’s development by working with an proven, multi-service third-party maintenance (TPM) provider. Your TPM partner is equipped with the skills and hardware to manage and protect your information, train your employees, provide 24-hour monitoring and emergency response, and more. 

Working with OEMs vs. a Third-Party Maintenance Provider

As companies grow and evolve, their IT needs change. More equipment and software mean additional cost, maintenance, and repair services. Companies that rely only on the expertise of their OEMs (original equipment manufacturers) can easily find themselves burdened with multiple suppliers and recurring interruptions while attempting to resolve system issues.

Partnering with a proven TPM company, outsourced systems are scalable, secure, and customized. As your business expands in size or geography, the TPM can adapt the system to accommodate, while your hardware maintenance activities will be managed primarily off-site, seamlessly, without disruption of normal activities.

And, your third-party maintenance partner can ensure your data is safely stored and backed up offsite. In the event of a natural or other disaster, your TPM can recover all data quickly, keeping your business operating while your competition may be severely impacted.

Having Experts Always Available

The TPM professionals will create a platform that is customozed to your company needs. They will employ a team of dedicated specialists whose talents bridge all the disciplines of IT management.

At any time, 24-hours per day, you and your associates will have trained professional support available to help you with questions, instruction, information recovery, and hardware maintenance and repair issues.

On the other hand, if you happen to be relying on the support of the various OEMs to provide the same support, you will always experience delays while you wait until someone can schedule a visit to your site.

Scalable and Customized

As your business grows, your third-party maintenance provider can add capacity as needed. You will not be faced with burdensome hardware and staffing additions to manage new business. The TPM system will adapt seamlessly to added demand, and your business can expand without interruption.

Servicing Your Systems

While many of the support functions provided by the TPM will be handled remotely, your trained TPM Specialist will conduct regular onsite maintenance and replacement on all platforms without disrupting your company’s routine.

And, if your business employs staffing at other locations, the TPM company will ensure your field representatives are equipped with compatible remote devices.

Contact a Proven Third-Party Maintenance Provider

To save money, avoid interruptions, and keep your data secure, partner with an external team of professionals to manage your IT needs.

Growing businesses cannot afford to be distracted by the disruptions and unnecessary expense resulting from poorly developed and ill-matched information systems.

How to pick a third-party maintenance provider

At some point, any computer system will fail, often because of ineffective maintenance or malfunction. So, to minimize the impact of downtime, administrators must implement comprehensive support that ensures solutions are promptly available, proactive, and effective in solving any problems that might arise.

Business owners, systems administrators, or data center managers are responsible for procuring cost-effective hardware support services that involve professional technical support, proactive hardware maintenance, and much more.

Usually, after the equipment warranties expire, maintenance support can be continued through your OEM (Original Equipment Manufacturer) in the form of long-term maintenance contracts.

Or, the OEM may offer upgrades to your aging system.

However, highly capable and experienced third-party maintenance providers have evolved that tailor their services to provide the identical functions of the OEM’s maintenance programs but at a lower cost.

What Does a Third-Party Maintenance Provider Do?

Qualified third-party maintenance (TPM) providers offer support services that include:

  • Ongoing maintenance support
  • Server replacement or repair
  • Network support
  • Data-center hardware
  • Immediate on-site, online, or by-phone engineering assistance
  • Remote monitoring
  • Data storage solutions
  • Extended warranty service options
  • Maintenance coverage for all equipment, even from multiple OEMs

In most instances, a third-party maintenance providers are more flexible and responsive than the OEM representatives.

What Are Your Options When Your Equipment Warranty Runs Out?

Suppose the warranty on your equipment will be expiring soon. You must commit to some viable option since continuing without a maintenance contract is risky and expensive.

Until now, your systems have worked smoothly with the support of warranty-assured maintenance in place.

So, before your warranty expires, you have three choices:

  • Sign an extended maintenance contract with the original manufacturer
  • Consider an expensive upgrade or replacement of your system
  • Identify a qualified third-party maintenance contractor (TPM)

In the first instance, your OEM would like you to know that they are the only professionals with the knowledge and equipment to maintain and extend the working life of your system.

If your system is humming along with no issues and has been properly maintained from the beginning, replacing or upgrading the system is unnecessary.

The third option of selecting a qualified third-party maintenance provider has become the best solution for many companies. Certified and professional, these companies’ professionals perform all the functions of an OEM but at a lower cost. And your third-party maintenance company will be more focused on your company’s needs.

What Do I Look for in a 3rd Party Maintenance Provider?

As with any industry, competitors differ in their strengths and weaknesses. While the total cost of support is a decided advantage with TPM companies over OEMs, expenses should not be your sole criteria for selection.

Investigate the company’s ability to serve in four different areas. These are:

  • Certifications and Qualifications

Most importantly, are the company’s professionals sufficiently experienced and capable of maintaining all the equipment you use? Third-party maintenance companies hire and train technicians to work on a wide range of product brands and types. By contrast, OEM personnel are typically experienced in maintaining their company’s products, but not necessarily others.

Checking with some of the candidate TPM’s other clients, notably ones that are the same size with a similar mix of equipment, can help you decide. High grades for service, responsiveness, and professionalism are the performance standards you should be seeking.

  • Focused Support

Will the TPM company make your business a high priority?

Combining support for all equipment with a single company can eliminate confusion and potential conflict about who is responsible. Does the company have expert staff available to provide maintenance and technical support for all of your equipment?

How important will your business be? A regionally-based TCM is likely more capable of immediate response to your issues that a global OEM. In an emergency, personalized attention can be a substantial benefit.

  • Availability

Breakdowns and interruptions in information systems can be devastating to a company. A crucial question to ask all your TPM candidates pertains to lead-time for replacement parts. In most cases, with expedited freight and overnight shipping, replacement parts can be on hand as quickly as they would for the OEM’s technician.

Consider developing some hypothetical emergencies for the candidate to explain how and how quickly they might solve the problem. Can they provide an interim back-up solution?

  • Lower Cost

Whether maintaining your principal computer or a whole range of diverse elements, a competent TPM company can offer more for less cost.Remember, the principal function of an OEM is to sell their equipment. By contrast, the primary purpose of a TPM is to support and maintain equipment, focusing only on the system needs of their clients. As a result, TPMs tend to be leaner, scaled, and tailored to the demands of their clientele.

Why third-party maintenance and not OEM?

Maintaining your systems to prevent interruption or malfunction is an essential part of your IT budget. In fact, sources estimate that between 55% and 70% of most organization IT budgets are explicitly directed toward maintenance and upkeep. IT maintenance expenditures mostly focus on maintaining service levels, reducing overall information costs, and making the most of existing systems.

At an early stage in the development of a company, owners or managers must decide what hardware will be required to manage their enterprise’s information and communication. Where should the server reside? What equipment will be required? And who will lead the ongoing operations and maintenance?

Addressing the systems maintenance issue, must your system operate with support from the original equipment manufacturer (OEM)? Or, can your information services be more efficiently overseen and maintained by a third-party maintenance company (TPM)?

What is the Role of an OEM?

OEMs or original equipment manufacturers primarily engaged in selling their equipment and then offering services contracts to maintain your investment once the warranty runs out.

In the long run, the OEM representative’s motivation will be to sell as much equipment as possible. To that end, they are more likely to advise adding replacement equipment than helping you extend the useful life of what you already have.

What Can You Expect from a Third-Party Maintenance Company?

A reliable third-party maintenance company can perform the complete range of IT functions required to support your business. TPM support is customizable and scalable, often offering services that range from performing the role of your CIO and IT department to providing maintenance,  monitoring, and replacement parts for your systems to ensure smooth operation.

Your TPM will be committed to maintaining your success, keeping your systems in top working condition with sufficient capacity for your current and near-future business.

Maintenance, repair, and expansion will be focused on your objectives, not in selling more new equipment.

Comparing the Quality of Services from TPMs and OEMs

1. Service-Level Agreements: SLA

At the outset, you will need to determine the cost and frequency of the maintenance operations your provider should provide. The parameters will be defined in your SLA.

OEMs typically offer fixed service level agreements for all clients with few variations. Modifications to the standard maintenance program can be expensive.

A multi-service third-party maintennce company can help you tailor your service agreement to fit your needs. You pay only for what you want or need.

2. Equipment Life Objectives

There will come a time when a decision is needed regarding whether adding new equipment or extending the useful life of your current system is more economical.

  • As an equipment manufacturer, an OEM will always recommend investing in new equipment. A new replacement may be offered even though the existing hardware is still capable of maintaining your current and future volume with some modifications. As a manufacturer first, always expect the OEM to prefer a new sales contract over a service contract.
  • The third-party maintenance company will employ strategies to effectively extend the life of your existing hardware, always adjusting to your business growth. By maximizing what you already have, you will be reducing your overall IT expenses dramatically. Extending equipment life may include locating and installing necessary replacement parts or supplemental components, rather than purchasing a whole new system.

3. Versatility and Coordination

Over time, companies accumulate equipment produced by several different manufacturers. The reasons can be due to cost or differences in capability at the time you acquired the equipment.

  • Each OEM technician is only qualified to maintain their company’s equipment. When you have multiple OEMs to handle, you must deal with several service-level agreements and more complicated scheduling and communication. Expect disruptions when several OEMs become involved.
  • Expert technicians at well-established TPMs are qualified to work on and repair specialized hardware from any manufacturer. Also, these professionals can link your whole network of equipment from different manufacturers to provide a seamless, high-performance system.

Make thomastech, llc Your Professional TPM

Since 2007, thomastech, llc has provided flexible third-party maintenance services and hardware replacement solutions for successful companies around the globe. Based in Medina, Ohio, thomastech maintains a highly skilled engineering staff, multi-function testing laboratory, and a 24/7 Support Desk to address any client issues at all times.

Thomastech also maintains a 36,000 square foot Distribution Center that houses spare parts and components from many of the world’s leading equipment manufacturers.

From the location in Medina, OH, thomastech provides global overnight shipping to reduce any operational disruptions.

For more information, visit the thomastech, llc website where you may learn more and even submit any questions or requests you may have.

Alternatively, you may speak directly to one of our professionals at +1-(330)-225-3117.

How much does third-party maintenance cost?

An assessment of the comparative long-term costs of working with an OEM (original equipment manufacturer) instead of a proven and reliable third-party maintenance provider begins with an understanding of the financial motivation of each company.

An OEM’s Mission

Growing businesses and organizations that allow original equipment manufacturer’s representatives to influence their IT purchases and maintenance decisions will likely pay more than necessary during their development years.

Original equipment manufacturers will sell you the necessary equipment, hoping you will buy more accessories and upgrades than you may need at first. The systems will usually come with a two or three-year warranty for service, repair, and parts replacement.

When the original warranty expires, however, the OEMs usually offer a limited long-term maintenance contract. Or, ideally for them, they will suggest plenty of reasons to buy new equipment or a take on a substantial and expensive upgrade.

Selling new equipment is naturally the OEM’s preferred solution since maintenance contracts happen to be a necessary, less-profitable evil in their industry.

What Can a Professional Third-Party Maintenance (TPM) Provider  Do for You?

Once you have pondered the deeper motivations of any OEM, understanding what compels a professional third-party maintenance company is vital.

In addition to offering ongoing professional maintenance for all systems, including those from other OEMs, your TPM will help ensure your systems remain adequate to meet all your demands.

A professional TPM company provides far more than the service contract offered by your equipment manufacturers.

Working more closely with you and your team, your TPM:

  • Is dedicated to extending the life of your existing systems, not selling new equipment before it is necessary.
  • Will work as a team member in a collaborative relationship. The TPM’s success is directly related to your company’s continuing success.
  • Can customize your system to match your needs at any stage.
  • Will recommend and upgrade your systems to match only the capacity your business indicates.
  • Charges only for services and repairs that you require.
  • Is available 24/7 to help with any advice or emergencies.
  • Secure system and data from undesirable intrusion.
  • Be trained to work on several brands of equipment.
  • Maintain spare parts inventories as needed.
  • Ensure proper backup storage.
  • Provide maintenance convenient to your schedule without disrupting your normal operations.

Cash Flow Enhancement

IT decision-makers should be aware that an OEM representative’s primary mission and livelihood depends on selling new equipment. Success to an OEM representative is an order for additional equipment, perhaps long before your existing systems or components are anywhere near the end of their useful lives.

In the past, many owners and managers of growing companies have overspent on IT equipment and capacity long before their business demands justify the expense.

And, after the warranties expire, OEMs will continually increase their support and maintenance costs to the extent that the purchase of new equipment seems to make sense.

Also, note that most companies develop systems that involve equipment from multiple OEMs. Eventually, this can become cumbersome and intrusive while adding additional costs to the IT budget.

Conversely, a proven TPM partner like tomastech, LLC, a global support provider, commits to forestalling capital equipment expenditures as long as possible to help companies control their IT budget and divert capital to essential revenue-generating activities. Extending the life of your existing hardware by keeping your systems up-to-date and well-maintained allows you to focus more of your assets on product improvement and customer relations.

Investing much-needed capital in products and customers lays the groundwork for your company’s future growth far more effectively than owning the newest IT hardware does.

With the best TPM company, pay only for what you need, when you need it.

Contact thomastech: A Proven Global TPM Company

Since 2007, thomastech has expanded its support network across the globe. By providing a precise, individually tailored support system to each client, the Company delivers optimal performance and resiliency to a broad portfolio of clients.

With professional, highly skilled staff situated throughout North America and Europe, the thomastech team specially tailors systems and services to help you lower your overall IT costs while maintaining top-level performance.

For more information about thomastech’s custom third-party maintenance programs, visit their website or phone +1-330-225-3117.

Giving Back: Jarvis Landry Sports Challenge



For more than 200,000 Americans, the struggle with Cystic Fibrosis is a daily battle. CF, an inherited genetic disorder, causes fluids produced within internal organs to be thick and viscous, interfering with vital functions such as digestion and breathing. While early treatment and medication can improve the quality of life for patients, these treatments come with their own high costs. To aid those in need, The Cystic Fibrosis Foundation stands at the forefront of CF care and advocacy.

In July of 2019, the Northern Ohio Chapter of the Cystic Fibrosis Foundation held the Jarvis Landry Sports Challenge to raise awareness and funds for those actively struggling with the disease.  Many companies partnered in the fight against CF by sponsoring teams of young athletes ranging from ages 8 to 14 years old. The event was named in honor of Cleveland Browns wide receiver Jarvis Landry, the honorary chair and host of the sports challenge. Landry became involved in CF advocacy after his high school sweetheart lost her fight against the disorder in 2015.

This year, 200 athletes, along with their student coaches from University School, made up around 20 competing teams. One team was created in a joint effort by thomastech, who organized the team’s members, and Citymark, who acted as the team’s sponsor. The team participated in numerous events, including football passing and obstacle course runs.  By the event’s end, three of the team’s athletes had won awards.

“I know one thing, that it’s a tough battle and the support system has to be there,” said Landry. “Events like this, it’s finding a bigger support system, bringing together a bigger support system for people that are going through and fighting against Cystic Fibrosis, to find a cure. I think that that’s the biggest thing.”

This is just one way in which thomastech supports the fight against CF. You and your company can stand with us too. To learn more about CF and what you can do visit, https://www.cff.org

To learn more about this event visit: https://www.wkyc.com/article/sports/nfl/browns/jarvis-landry-it-means-everything-to-help-fight-for-a-cure-for-cystic-fibrosis/95-a85de2e4-c064-4422-9bc9-6e1b5f690345

Saturday Spotlight: Mason Woodrum

Mason Woodrum is a versatile intern who helps with many necessary things needed to keep thomastech moving forward. Just to give an idea of how versatile he is, he assists with anything ranging from marketing to finance. He adds a great personality to the office. We would love to share a little about him and his personality with you, so we asked him a few questions. Meet Mason!

What’s your typical day at thomastech like?

No day is similar to the other. It varies from creating graphics and social media posts in marketing one day, to entering sales orders or reconciling on QuickBooks the next. It makes each day interesting!

What’s one thing on your bucket list?

I have always wanted to go skydiving, maybe the boss will let me go during lunch one day! 

If you had to be shipwrecked on a deserted island, but all your human needs—such as food and water—were taken care of, what two items would you want to have with you?

A volleyball named Wilson to keep me company and probably a pillow so my neck doesn’t hurt when I sleep.

What is your favorite hobby?

Anything to do with Cleveland Sports. #Dan6erous

In 5 Words or less what advice would you give to someone in your profession?

Build lasting relationships when networking.

What do you like to do when you are not in the office?

I’m always either; going out with friends, or playing basketball.

Fill the blank: I once met…

Phil Dawson, a Cleveland Browns legend.

If you could switch jobs with someone else at thomastech, who would it be, and why?

No one, I love my position. I also have to go back to school soon, so I’m not trying to work full-time.

If you could have any superpower, what would it be?

Read Minds, then I would become the world’s greatest poker player.

Back to Basics: Overview of Fibre Channel Protocol

Fibre Channel is one of the most popular protocols for SAN. In the simplest terms, Fibre Channel is a high-speed data transfer protocol. At all layers of the OSI stack, fibre channel is different than Ethernet and utilizes dedicated adapters, cables, and switches. 

SAN Review 

Since 70-80% of SANs are composed of Fibre Channel, let’s begin this overview of Fibre Channel Protocol with a brief review of what SAN is. SAN stands for Storage Area Network and is a high-speed network with block-level access to data storage. For business-critical applications within enterprises, SAN is the most common storage networking architecture in use. If you would like more detail about SAN, read our blog post titled What is SAN and How can it Benefit Your Company.  

Basics of Fibre Channel

Fibre Channel is primarily used for transmitting data and is a high-speed networking technology. It transmits data between storage, computer servers, switches, and data centers. Information units and SCSI commands are transmitted by Fibre Channel Protocol (FCP) within the Fibre Channel. Point-to-Point, Switched Fabric and Arbitrated Loop interfaces are provided by Fibre Channel which provides lossless ordered raw block data.  

Multiple types of communication cables can be used for Fibre Channel beyond optical fiber. Coaxial cable and telephone twisted-pair cables will work for Fibre Channel, but if copper is used, the distance should not exceed a length of 100 feet. If an enterprise uses optical fiber for its enterprise data storage network, the network can reach up to six miles in length.

 The Purpose

The purpose of Fibre Channel is to connect and transmit data. The Fibre Channel interface was designed specifically for SAN. It was developed to replace the Small Computer System Interface (SCSI) and High-Performance Parallel Interface (HIPPI). Both of these configurations had shortcomings and Fibre Channel was designed as a response. The Fibre Channel compared to SCSI and HIPPI is more reliable and scalable with low-latency protocol and interface.

Networks and their componets are key to IT infrastructure. The infrastructure of enterprise IT is composed of an assortment of different networks, devices, and systems. If you have any questions about the different components of the IT environment, check out our other blog posts. For information and help beyond what is provided in the blog posts, check out our support options for enterprise IT hardware.

We help IT professionals all around the globe, possibly even you, keep systems running and data moving with our support and maintenance. Even when the OEM sunsets a system, thomastech can keep you covered. What about when your hardware support contract expires at the end of three years and the OEM’s costs for support are just too high? Check out our support options and save up to 70% allowing you to fund other IT projects. Let us help you keep your data moving through your networks and data systems.

Friday Feature: HPE 3PAR 8200

Friday Feature: HPE StoreServ 8200

Do you work with IT enterprise hardware, specifically HPE? Great! In today’s Friday Feature, we will be exploring the HPE StoreServe 8200. This device is a great option for smaller storage requirements whether it’s a smaller organization with simpler storage needs or a larger organization wanting to diversify their storage devices. Using multiple, smaller storage devices creates redundancies so that, in the event physical damage occurs to one device, another is still running, protecting the data. 

When to Purchase an HPE StoreServ 8200:

Often, IT managers opt for an HPE StoreServ 8400 instead of the 8200. The reason for this is that the 8400 can scale up easier. IT professionals can start with a two node device and later upgrade it to four nodes. The 8200 holds an advantage when price is an issue, there is no need to upscale in the future, or the amount of storage offered by 8400 is excessive and unneeded.

Redundancy Capabilities:

The 3PAR 8200 Array is a true symmetric system with active-active controller Nodes.  When a volume is created, the array automatically creates backing Logical Disks on each controller. These Logical Disks are bound together into a Virtual Volume. The Virtual Volume is exported to the hosts, meaning each Volume (LUN) is active across all controllers, all ports, and all disks of a given class. This array is capable of delivering over 100,000 iops and supports true redundancy.

Key Specifications of the 8200:

      • 2 controller nodes
      • Two 6-core 2.2GHz processors
      • 832GiB total cache
      • Up to 12 host ports
      • Up to 2048 initiators supported
      • 6-240 hard disk drives supported
      • 6-120 solid state drives supported
      • Raw capacity of up to 1000 TiB
      • Usable file capacity ranging from 2 through 256TiB
      • Raid 0, 1, 5, and 6 

Acquiring a 3PAR 8200 Array:

Imagine being able to find almost all parts, devices, or pieces of hardware at one location for your IT infrastructure. Not only does thomastech give you this ability, we also provide hardware from almost every major Enterprise IT OEM. Within thomastech’s enormous warehouse, we host a large selection of HPE 3PAR systems, including the 3PAR 8200 and 8400. Around the globe, many IT professionals are finding that our hardware pricing is helping them stretch their IT budgets. If you would like to simplify the sourcing process and save money for enterprise IT hardware, contact us and we will help you keep your data moving. Contact us by clicking here or calling (330) 225-3117.

Types of TPMs

To state an old truth, not everything that looks similar is the same. If you are hungry for an apple, then you want an apple. It is not the same if you get a potato instead. They are both food, but their differences are readily apparent. In the same way, there are different types of TPMs, third party maintenance providers. Using this analogy, while many TPMs can be good options, they may be a potato and not your apple. Get what you really need. Based on research by Gartner (a global research and advisory firm), there are seven different types of TPMs in the industry. In this post we will discuss all seven, what you can expect from them, and the services they usually offer.



Pure-play TPMs usually offer only maintenance options. They may have hardware, but it is not sold and distributed outside of their support and maintenance service. Some Pure-Play TPMs do not have level 3 engineering personnel on staff, but all have staff with some technical aptitude. To make up for their smaller pool of technical expertise, Pure-Play providers may outsource their support to other providers with a dedicated engineering staff.

2. Secondary Hardware Reseller

Secondary hardware reseller TPMs focus on selling hardware while also offering support for their clients as a secondary service. In some instances, these TPMs have their own field engineers and provide technical support for networks, storage, and servers. Secondary Hardware Resellers turn to other TPM partners for level 3 engineering support as they are incapable of providing this level of support and maintenance.

3. TPM Agrigators

TPM agrigators only resell the support and maintenance services of other TPMs and do not themselves offer any technical services or sell enterprise hardware. They will resell the services of both Pure-Play and Secondary Hardware TPMs, and they will add value by providing consultations. TPM Agrigators may also possess development tools to provide recommendations to clients about which type of TPM best fits their needs. 

4. TPM Selling Agents

TPM selling Agents only sell other TPM services, acting as an independent sales department for a portion of the contract fees. This could be a VAR, an MSP, or an independent consultant.

5. Resell OEM Support

Resell OEM Support is the most common type of TPM with a twist. Instead of a third party actually providing the maintenance and support, the OEM does. What differentiates this from direct OEM support is that it is purchased through another party. This type of TPM resells hardware and adds support as a packaged deal. The support side of the deal is then covered by the OEM.

6. Collaborative/Co-delivered TPM

Collaborative/Co-delivered TPM is a third party maintenance option that consists of a third party provider backed by an OEM. The third party handles level one and two while the OEM provides level three support. The OEM only gets paid when the ticket is scaled up to level three. As a result, this type of maintenance provider has a financial reason to keep the ticket from escalating all the way to level three and will try to handle the issues at level 2.

7. Multi-Vendor Support (MVS) TPM

MVS TPM can be a hybrid of any of other types of TPMs. As the name indicates, they support many OEM’s like IBM, Hitachi, HPE, DELL EMC, CISCO, NetApp, and more. The MVS TPM simplifies the support process and significantly reduces ticket resolution time, as the ticket is received and solved in the same place. 

What Type of TPM is thomastech?

To best assist the IT industry, thomastech was designed as an MVS TPM. Over time, we have  taken our support to new levels by including features beyond the scope of a typical MVS TPM. Besides simplifying the process by supporting multiple OEMs, thomastech has a large in-house hardware inventory and a level three engineering staff. Calls and tickets are directly received by our own employees and engineers, and we have partnerships and stocking locations throughout the United States and around the globe. If hardware is required for a break fix scenario, thomastech has equipment readily accessible for speedy dispatch. For a TPM, thomastech stands out with the best features of other types of TPMs combined into one with a personal touch for all clients. To learn more visit our home page, www.thomastechllc.com, leave us a message on the contact us page, or give us a call at (330) 225-3117.

Packaging: How We Do It

The Basics:

Nothing is worse than waiting for a hardware delivery only for it to arrive broken. Even worse is when the damage is not visible and the hardware is installed into the device. The resulting system failure can lead to hours of frustrated troubleshooting. All of this frustration could have been avoided if only the hardware had been packaged properly. This is why thomastech focuses on packing deliveries properly so that your hardware arrives in perfect working order.

Helping you keep your systems running and data moving is thomastech’s number one priority. In order to help you get your systems running faster, thomastech uses a custom packaging process designed to protect your equipment. thomastech has had over a decade to perfect its shipping procedures, which allows us to better assist you.

Our process of shipping at thomastech is a combination of skillful hands, plenty of cushioning (where applicable), quality packaging, and wise shipping partnerships. Each product has a different packaging process, which demonstrates our dedication to getting what you need when you need it in good, working condition. We want to help you focus on keeping data moving within your organization and make your job as easy as possible.

Packaging Methods:

Here at thomastech, we ship hundreds of drives each day. We devised a 6-step packaging process that is both safe and efficient.


Below is the process we take to keep the hard drives safe and in working condition so they are ready to install upon arrival.

Single Drives


      1. Shape single drive box to prepare for shipping.
      2. Place padding/foam on the inside of the box on the bottom to protect the drive.
      3. Place the sealed drive on top of padding.
      4. Double padding added on top of the drive to add further protection.
      5. Close box and apply tape to properly seal
      6. On the box, multiple labels are added to notify the carrier of the fragile contents.

Multiple Drives


      1. Shape a 12x12x12 shipping box.
      2. Double padding is then placed on the bottom of the box.
      3. Next, the honeycomb dividers are assembled and placed into the box.
      4. All the sealed drives are inserted into the honeycomb divider.
      5. Padding is added to the top of the honeycomb and the box is sealed
      6. On the box, multiple labels are added to notify the carrier of the fragile contents.


Here at thomastech, we ensure safe shipping for our customers. When we ship out enclosures, we handle them with caution and pack them with extra cushioning. 


      1. We start by shaping a 36x24x12 box.
      2. Three insta-foam packets are inserted into the bottom of the box.
      3. We place the enclosure onto the insta-foam packets so they expand around the enclosure creating a form-fitting cushion for maximum protection.
      4. Next an additional four packets of insta-foam are added to the corners to secure it and keep it from moving. This provides 360 degrees of protection, stabilizing the enclosure and removing motion within the box. 
      5. The box is now sealed with tape and prepared for shipping.
      6. Multiple labels are added onto the outside of the box to notify the carrier of the fragile contents.

Systems with Nodes


      1. We start off by using one of our custom-made crates for systems with nodes.
      2. Next, two foam strips are inserted to protect the system from the bottom of the crate during transportation.
      3. Now that the crate is prepped, the system with the nodes is placed on top of the foam strips.
      4. On top of the system, a sheet of bubble wrap is placed.
      5. To secure the system, two narrow boards are nailed into the crate to keep the system in place. The remaining cables and supplies are added into the package. 
      6. The package is finally ready for shipment and the lid is nailed on top and labelling added.